Case Studies Culture Transformation ___________________________________________________________________________________________________________________
Culture Transformation at a Major Healthcare System ___________________________________________________________________________________________________________ Issue:To meet the challenges of managed care, a large healthcare system needed to employ market-driven strategies and ensure that its entitlement culture evolved to a high performance culture.
Solution:The client was assisted in transforming the HR function from a transactional staff role into a well-respected internal consulting resource as a greenhouse effort.
Result: Members of the Human Resources Department participated in a comprehensive team development effort that spanned several months. Weekly facilitated sessions focused on how the department could improve its image with internal customers and how services might be reconfigured to achieve a higher level of customer satisfaction. A side benefit was when factions within the department were dissolved and increased collaboration was observed. When ideas generated from these sessions were implemented, the department became a model of change, and partnerships with internal customers improved dramatically. Ironically, after increasing its overall efficiency, the HR department also provided additional services and was able to reduce costs. ___________________________________________________________________________________________________________
Creating a High Performance Culture at a Financial Services Organization ___________________________________________________________________________________________________________ Issue: A well-funded start-up operation needed to ensure a timely return on shareholder investment.
Solution: Fundamental attitudes and behaviors about teamwork needed to change, for the operation to be profitable.
Result: Effective strategic planning and leadership development changed fundamental attitudes and behaviors, allowing the start-up operation to achieve shareholder profitability in a relatively short period of time. ___________________________________________________________________________________________________________
To learn more about how we help organizations transform cultures to support innovation and motivate and retain high performing leaders and associates, read our Culture Transformation brochure. ___________________________________________________________________________________________________________________
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