Case Studies HR Functional Transformation __________________________________________________________________________________________
Enhanced Functional Effectiveness at a High Tech Company ___________________________________________________________________________________________________________ Issue:A shared services HR function of a large, multinational company was suffering from a credibility problem caused by overpricing and inadequate internal consulting capability.
Solution:Customer needs were identified and prioritized; functional standards were established through detailed service level agreements; and internal consulting capability was increased through restructuring and redeployment.Web-based self service was introduced and process improvements were facilitated by activities-based costing (ABC), automation, and centralization.
Result:The function improved its P & L and reduced operating costs by 50%; met and exceeded its Balanced Scorecard goals; achieved significant improvement in annual customer satisfaction ratings; and was able to pass on cost savings to internal customers through reduced service fees. ___________________________________________________________________________________________________________
Transforming an Overhead/Staff Function at a Healthcare System ___________________________________________________________________________________________________________ Issue:To meet the challenges of managed care, a large healthcare organization needed to employ market-driven strategies, reduce costs, and ensure that its entitlement culture evolved to an innovative and high performance culture.
Solution:The client was assisted in transforming the HR function from a transactional staff role into a well-respected internal consulting resource and business partner.
Result:The function dramatically improved partnerships with internal customers when it reduced service fees and expanded services to better accommodate the needs of a multi-shift healthcare operation.The transformation was achieved through a reorganization and other initiatives that defined overall direction and ensured alignment, such as strategic planning, rotational assignments, and team development. ___________________________________________________________________________________________________________
To learn more about how we help organizations transform HR functions into bottom-line oriented internal consulting resources and partners, read our brochure on HR Functional Transformation. __________________________________________________________________________________________
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