Testimonials Marilyn Blocker, MBA, MSM Founder and Managing Principal, Innovation Outcomes Metro-NYC Area _______________________________________________________________________ Testimonials have been grouped by service area. In situations where multiple services were provided as a result of repeat engagements, testimonials may appear in more than one category. _______________________________________________________________________
"We retained Marilyn to assess our leadership team's ability to respond to increased challenges resulting from the organization's rapid growth and complexity. At the time, we had developed problems in cohesive function within management, between management and our Governing Board, and within the Board. Marilyn took a comprehensive macro-to-micro approach, beginning with an assessment of the organization's developmental history along with current structure, functional areas, and key processes. She then assessed the executive leadership team with primary focus on the CEO, providing a detailed report that identified both leadership and organizational assets and liabilities.Marilyn’s evaluation and recommendations catalyzed dramatic positive change in the function and effectiveness of the Board and management. Her help in jump starting the Board and management in the right direction has paid many dividends, even in a troubled economy. Among Marilyn's key strengths is her ability to openly engage the participation of all parties without judgment, coupled with genuine concern for the well being of the organization. I am very grateful for her assistance." Thomas A. Gaughan, MD, Former Chair of the Board for Catholic Charities Community Services, Phoenix, AZ _________________________________________________________________________________________________________
"Customer satisfaction was an important index in measuring the work that Marilyn did with the company's shared services HR function. By identifying key leverage points, such as the need for a higher level of professionalism in the HR group and the company's ability to automate labor-intensive HR activity, Marilyn facilitated cost reductions while simultaneously achieving increased customer satisfaction scores on the annual customer survey. She also accomplished this through effective problem solving, HR planning, and partnering with clients and customers. While work at transforming the HR function, she demonstrated sound judgment, strong collaboration with business partners, and solid functional expertise in human resources management and organizational effectiveness."
Keith Flagler, Retired Vice President and General Manager, Philips Electronics, Sunnyvale, CA _________________________________________________________________________________________________________
Coaching for Innovation _________________________________________________________________________________________________________
Marilyn has coached over 200 clients to date, ranging from emerging leaders to C-suite executives. She has helped clients become more innovative and help others to do the same, by building and sustaining cultures of innovation __________________________________________________________________________________________ "In my 30+ years of experience, I've found Marilyn to be one of the most highly effective strategists and innovators who I've worked with. She possesses excellent interpersonal and negotiations skills and is particularly adept at providing honest, yet diplomatic feedback in ways that positively influence organizational problem solving and decision making. In our work together, Marilyn provided insight and direction in helping to create an organizational environment that facilitated a team-driven culture. I've benefited greatly from her insight and her innovative approaches. Marilyn's effectiveness is largely due to her ability to blend a high degree of professionalism with a good sense of humor, which makes for a truly winning combination."
Raymond Specht, Government Affairs and Vice Chair, Toyota Financial Savings, a subsidiary of Toyota Motor Company, Las Vegas, NV __________________________________________________________________________________________ "Unlike consultants who attempt to build client dependencies, Marilyn continually encourages growth, autonomy, and independence. I thoroughly enjoy working with her and highly recommend her to other executives, particularly in the area of leadership and team development, strategic and operations planning facilitation, and coaching. I can unequivocally state that I am a better leader today because of my interaction and invoIvement with Marilyn Blocker."
Andrew Lahn, COO, Chief Optimization Officer at BevForce, NY, NY __________________________________________________________________________________________ For a description of representative coaching engagements, click here.
"Basic to getting the recipe right for strong human resources is an accomplished professional with a complete understanding of all aspects of business. Working with Marilyn means having another totally committed member of the team. During our work together, I observed her efforts to increase the level of professionalism in the HR function. Once internal consulting capacity had been achieved, she formulated resource allocation strategies and automated labor-intensive HR activity, ultimately being able to reduce costs while simultaneously increasing customer satisfaction scores on the Shared Services Annual Customer Satisfaction Survey. Marilyn accomplishes a great deal by creating a trusting and collaborative atmosphere, setting measurable objectives, and getting things done by approaching HR from an entrepreneurial perspective, managing it like a business, with constant focus on the bottom line."
Karen Hopkins, Director of Worldwide Marketing Communications, Xilinx, Inc., San Jose, CA ___________________________________________________________________________________________ "Marilyn demonstrated strong writing, custom program designing and planning skills by the final product that she produced for the client. I was trained and mentored by Marilyn to jointly facilitate this highly comprehensive career planning and life decision-making program. During our work together, I observed her to be an effective facilitator who was very attentive to client needs. She was sensitive and skillful in helping the clients ask difficult questions of themselves and of their spouses. The result was a program that enabled CEOs and their spouses an opportunity to take a strategic and proactive role in effectively organizing a plan and strategy for their eventual retirement."
Charles Hicks, Ph.D., Human Resources Development Consulting Services, Mt. Washington, MD ___________________________________________________________________________________________
Culture Transformation __________________________________________________________________________________________________________ "In the year that Marilyn consulted with us, she accomplished a truly impressive transformation of the HR function. By matching employee competencies to position requirements, she systematically reorganized the department and provided cross-training opportunities in the process. Equally important, she identified internal customer needs through ongoing employee and team development, comprehensive HR planning, and the creation of a formal operations plan. Marilyn is a charming individual who inspires people to succeed. It is a pleasure to work with someone at her level of professionalism." Dianne Duke-Johnson, Former Director of HR, Nike, Inc., Portland, OR __________________________________________________________________________________________________________ "Marilyn helped us successfully reduce costs and transition from a highly transactional human resources department to a well-respected internal consulting function. She accomplished this through comprehensive organizational needs assessments; team reassignments and functional design; comprehensive strategic planning; and effective project management. Marilyn brought excellent interpersonal and collaborative consulting skills that allowed her to quickly build trust. More importantly, she maintained that trust by providing high quality support on a consistent basis."
David Bjornsen, Retired CEO, Providence Health System, Southwest Washington Service Area, Olympia, WA __________________________________________________________________________________________________________
Marilyn's communication and interpersonal skills are exemplary. They allow her to build rapport with clients very quickly as well as facilitating open and honest communication necessary for organizational problem identification and for bringing about lasting organizational change."
Janaki Severy, President & CEO, Management Dynamics, Seattle, WA __________________________________________________________________________________________________________
Idea Generation & Evaluation __________________________________________________________________________________________________________ "Using her finely tuned analytic skills, Marilyn focuses with laser-like precision on problem areas and quickly begins to formulate workable and practical solutions. Her interpersonal and negotiation skills enable her to build consensus on a plan of action that, in every case I've been involved with, achieved the desired results. Her no nonsense leadership style keeps clients focused on the task at hand and prevents diversions from impeding progress." Richard J. Pelkey, Senior Consultant, Booz Allen & Hamilton, Washington, DC __________________________________________________________________________________________________________
"Marilyn has provided great value, perspective, and sound advice to me. She is an excellent listener, problem solver, and strategist who effectively applied these skills when partnering with me to define and communicate critical organizational changes. Marilyn takes a logical and analytical approach, yet is also a solutions-oriented individual who employs very creative and innovative approaches." Andrew Lahn, COO, Chief Optimization Officer at BevForce, NY, NY _______________________________________________________________________________________________________
Leadership Assessment and Development __________________________________________________________________________________________________________ "Marilyn helped us identify gaps between future leadership requirements and our current management through a comprehensive 360-degree feedback instrument assessment that involved over 100 administrators, managers, and physician leaders. She also assisted us in closing those gaps with individual and team development. Subsequent to that project, we engaged her for several strategic planning sessions to formulate strategies for managing a more complex organization as the scope of our services expanded. Marilyn skillfully challenged some of our assumptions and continued to provide feedback on how our leadership could be further enhanced. She accomplished this through processes that were well designed for learning, and to which she brought a perceptive eye and an engaging manner."
Sister Helen Amos, Chair of the Board, Mercy Health Services, Baltimore, MD __________________________________________________________________________________________________________
"Marilyn collaborated with us to design and implement a high-impact leadership development program aimed at leaders in middle and senior management roles.Although our original intent was to offer generalized training to strengthen leadership skills, Marilyn identified an additional need for skill in dealing with a diverse (multi-generational and multi-cultural) employee population with additional focus on gender and other differences.Participants found great value in the program and Marilyn was brought back the following year to provide the same services."
M & A Integration __________________________________________________________________________________________________________ "Marilyn skillfully managed the integration of a recent acquisition, installing new compensation and HRIS systems and reconciling policies and procedures. She accomplished all of this by being a highly responsible and accountable professional who is capable of seeing "the big picture" while still being attentive to relevant details."
June Cartledge, Director of HR, GTE/Sylvania, Danvers, MA __________________________________________________________________________________________________________ "Marilyn is one of the most effective consultants I have had the honor to work with. For the last 15 years, I have continued to marvel at her passion, work commitment, and the incredible energy that she brings to each engagement. Her strong corporate background and educational credentials enable her to bring a unique set of skills to her work, whether it is a large-scale change initiative with a global company or a project with a small non-profit organization. Marilyn is capable of working with the strongest of "C level" leaders (the "Alpha male" type) to the highly technical or emerging leader, always bringing "truth" to the table and absolute integrity to her coaching discussions. Her goal is always to focus on strengths as well as the critical issues that are impeding leaders, their teams, or their organizations."
Paul Sniffin, Founder/President, CPI/New Options Group, Sparks, MD __________________________________________________________________________________________________________
"Marilyn takes a 'no-nonsense' approach to performance management, expertly providing training and coaching to managers in the area of communication and management style, while at the same time assisting them in resolving employee performance issues. Marilyn combines a great sense of humor with a strong work ethic and image of professionalism. Working with her as a joy!"
Karen Dann, Former Vice President of Marketing, New York Life Insurance Company, NY, NY _________________________________________________________________________________________________________
"In our work together, Marilyn demonstrated an exceptional ability to deal with difficult situations in a constructive and positive manner. She listens intently and responds in a timely manner with a style that is highly collaborative. Her combination of integrity, honesty, and diplomacy is quite powerful and allows her to operate as a true business partner."
Jose Ruiz, Program Controller, Latin America Integration Projects, Pfizer, Inc., Peapak, NJ _________________________________________________________________________________________________________
"I benefited a great deal from Marilyn's expertise in both leadership and organizational assessment. During her engagement with us, she skillfully challenged current thinking and presented a menu of creative options and recommendations that we ultimately adopted. Marilyn's recommendations improved organizational and board structure and strengthened executive and Board leadership. The effects of her work went far beyond the original scope of the assignment, largely because of her strong commitment to us as a client, her personable style, her analytical and problem solving skills, and exceptional written and oral communication."
Steve Perez, Former First Vice President of the Board for Catholic Charities Community Services, Phoenix, AZ __________________________________________________________________________________________________________
"Marilyn helped us identify gaps between future leadership requirements and our current management through a comprehensive 360-degree feedback instrument assessment that involved over 100 administrators, managers, and physician leaders. She also assisted us in closing those gaps with individual and team development. Subsequent to that project, we engaged her for several strategic planning sessions to formulate strategies for managing a more complex organization as the scope of our services expanded. Marilyn skillfully challenged some of our assumptions and continued to provide feedback on how our leadership could be further enhanced. She accomplished this through processes that were well designed for learning, and to which she brought a perceptive eye and an engaging manner."
Sister Helen Amos, Chair of the Board, Mercy Health Services, Baltimore, MD
Reinvention & Redesign __________________________________________________________________________________________________________ "Marilyn's strong results orientation allows her to skillfully identify and address organizational obstacles and tenaciously work through them. She achieved excellent results on time and within budget."
Pat Mahony, HR Director, SanDisk Corporation, Milpitas, CA __________________________________________________________________________________________________________
"Marilyn was able to reduce HR costs through the creation of a shared services function that provided effective internal HR consulting, introduced employee self service, and facilitated process redesign for greater staff efficiency. Her collaborative manner is the hallmark of her success as an effective business partner."
Alexa Fletcher, Director, PriceWaterhouseCooper, LLP, San Jose, CA __________________________________________________________________________________________________________
Talent Management and Engagement __________________________________________________________________________________________________________
"I retained Marilyn to conduct a bench strength analysis with a primary focus on the Senior Management Group. Marilyn's experience in both for-profit and not-for-profit environments gave her high credibility, which she maintained by keeping the project on schedule and working effectively with all senior leaders. At the conclusion of the engagement, Marilyn produced a comprehensive analysis that confirmed our organization already had in place most of the elements of an effective talent management program. However, she also identified areas of potential bench strength vulnerability , particularly given the increasingly competitive labor market coupled with the organization's historical rapid growth and projected continued growth. At the conclusion of the bench strength assessment, Marilyn was added to the organization's cadre of executive coaches."
Stephen P. Moseley - Former President and CEO of AED, Washington, DC ____________________________________________________________________________________________
"Marilyn brings a breadth and depth of business and human resource management experience to each client engagement. She skillfully identifies organizational issues, then works collaboratively with clients to recommend high impact solutions. Marilyn is a person of high integrity who can be fully trusted to act on behalf of a client's best interests."
William Levings, Owner, WH Levings, LLC, Bellevue, WA __________________________________________________________________________________________________________
Team Assessment & Development __________________________________________________________________________________________________________ "Marilyn introduced executive teambuilding to our company and provided excellent individual coaching to me and to all members of our management staff. Marilyn provided insight into who we were as individuals and how we could work more effectively as a team. Because she applied her extensive skill set so effectively, she helped our leadership team change fundamental attitudes and behaviors, achieving ambitious organizational goals and profitability for our shareholders in a relatively short period of time."
James W. McLaughlin, Retired President & CEO, First Electronic Bank, Draper, UT __________________________________________________________________________________________________________ "Marilyn effectively facilitated a successful operating planning/team development effort that clarified roles and activities of key leaders and established a timeline for completion. She simultaneously coached a number of senior leaders in the area of change management and also helped the senior management team achieve better alignment. Marilyn clearly has the capacity to balance a strong results orientation with sensitivity, integrity, and confidentiality. Her style and approach to performance management is direct, yet expertly brings empathy and grace in training and coaching. In addition, she has a wonderful sense of humor and has been a real pleasure to work with, in achieving the results needed to move our organization forward. I cannot say enough about her assistance with our team."
Joan Coffman, Chief Executive Officer, St. Joseph's Hospital, Chippewa Falls, WI __________________________________________________________________________________________________________
______________________________________________________________________________________________________________________________________ To read about Marilyn Blocker's background and experience, click here __________________________________________________________________________________________
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